15⇢5
reduction in candidates interviewed to fill a role
81%
of decisions and scorecards completed within 4 hours
94%
positive candidate experience - up from 84% YoY
Company
Website
Head office
London, UK
Industry
Financial Services
Employees
200 - 500
Open roles
20 - 30
Pioneering a first-of-its-kind payment rail capable of sending and accepting digital value at scale, Runa was founded as WeGift in 2016. WeGift expanded quickly, developing a network of 2,000+ brand partners, and working with some of the world’s largest and most-influential companies to enable powerful reward and incentive experiences. In 2023, they became Runa, a digital value infrastructure that enables people to pay and get paid by anyone, anywhere instantly.
Committed to providing a hiring and working experience in which all people feel they are equally respected and valued, Runa was one of Evidenced’s early customers and their ongoing feedback has been key to shaping the product as it exists today.
Challenges
Following a Series A fundraise, Runa wanted to scale quickly - but in the right way, with the right people. They understood the importance of structured interviewing, but their ATS alone wasn’t giving them the right tools to roll out and monitor it in any meaningful way.
Lack of interviewer guidance: Small interviewer pool with varying levels of experience left without structure, guidance or consistency.
Chasing Hiring Managers for feedback: Scorecards often left unsubmitted or feedback taking more than a day, having a big impact on candidate experience.
Low sourced-to-hired ratio: Lots of new open roles plus the risk of false positive/negative hiring decisions means lots of time wasted sourcing good candidates only for them to be rejected.
Change management: Not 100% happy with their current ATS, but switching is complex and impacts the whole business.
Solutions
Runa needed a solution to ensure consistent and objective hiring decisions across a growing team of interviewers. They turned to Evidenced, designed from the ground up to guide interviewers through the questions they need to ask while recording and transcribing to help ensure the right decisions are being made.
Structured, consistent interviews: Interviewers had clear questions and prompts to follow, ensuring interviewers of all levels covered the necessary areas every time. Everything a brand new interviewer needs to run a great interview in one place.
Real-time interviewer and candidate feedback: Interviewers could leave notes and ratings during the interview, capturing their thoughts in the moment and making it easy to submit scorecards shortly after the interview. Candidates leave honest feedback straight after every interview too.
Smart video recordings and debriefs: Interviews were recorded with key moments timestamped, allowing for review and calibration with “Bar Raisers” and the rest of the hiring team to reduce both false positive and false negative decisions.
Centralised platform with key ATS integrations: All-in-one interview experience with recordings, notes, and ratings for easy onboarding. No need for the team to open separate windows for the ATS, video call, CV, question list, notepad...
Results
Expanded interviewer pool with ongoing training: The ability to review recordings and feedback enabled continuous improvement and training for interviewers, resulting in 36 new interviewers quickly onboarded and ready to interview after being hired through Evidenced.
Healthier scorecard completion and candidate feedback: The centralised platform made it easier for interviewers to submit accurate and data-driven evaluations quickly, resulting in 81% of scorecards completed within 4 hours. Candidates had a better experience, improving their ratings from 84% to 94% positive YoY.
Improved sourced-to-hired ratio by 2/3rds: By reducing unconscious biases, false positives and false negatives, Evidenced helped Runa make better hiring decisions - reducing the average number of candidates needed to fill a role from 15 to 5. In other words, they were able to hire the same number of candidates with 2/3 fewer interviews.
Ability to take advantage of new ATSs: Because most people interacted only with Evidenced day to day, the Talent team switched ATS under the hood with very minimal impact on the business and without losing key interview analytics, saving thousands in ATS renewal price increases.
